We want you to be sure about your gear. If something is not right, this is how returns work at Baby Savage — 30 days, no drama.
From the day your order is delivered. Items must be unused, in original condition and packaging, with all tags attached, free of stains, odors and pet hair.
Need a different color or item? Standard exchanges ship free — tell us in your return request.
Once your return arrives at our warehouse and passes inspection, the refund goes to your original payment method.
Our direct support team answers every message and sends you the return instructions, including the return address.
Once it arrives at our warehouse and passes inspection, we process your refund or exchange.
Return shipping costs for refunds are the customer's responsibility unless the item arrived damaged, defective or incorrect. In those cases we cover the return label — send us a photo of the issue and we take care of it. Original shipping costs, when charged, are not refundable. We may hold the refund until the merchandise arrives back with us.
Contact us within 7 days of delivery with photos and your order number. We solve it with a replacement or a full refund — your choice.
Separate from this return policy, every Tactical Baby Carrier is backed for life by Baby Savage. If anything fails on your gear at any point, write to us and our direct support team handles it.
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