We work to solve any problem directly with you. This page explains how disputes with Baby Savage are resolved.
PLEASE READ CAREFULLY: this agreement requires that disputes be resolved through binding individual arbitration and waives the right to participate in class actions.
Before starting any formal proceeding, you agree to first contact us through the contact page and give us 30 days to resolve the issue informally. Most problems are solved at this step, faster and at no cost.
If we cannot resolve the dispute informally, you and Baby Savage agree that any dispute, claim or controversy arising out of or relating to your purchase, use of our products, our website or these policies will be resolved exclusively through final and binding individual arbitration, instead of a court trial. The arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, available at www.adr.org. The Federal Arbitration Act governs the interpretation and enforcement of this agreement.
The arbitration will be conducted remotely (by telephone or videoconference) or, if an in-person hearing is required, in the county where you reside. The arbitrator's decision is final and enforceable in any court of competent jurisdiction.
You and Baby Savage agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective or representative proceeding. The arbitrator may not consolidate more than one person's claims.
Either party may bring an individual claim in small claims court in your county of residence, as long as the claim qualifies and remains individual.
You may opt out of this arbitration agreement by writing to us through the contact page within 30 days of your first purchase, stating your name, order number and a clear statement that you want to opt out of arbitration. Opting out does not affect any other part of our terms.
Payment of filing, administration and arbitrator fees will be governed by the AAA's Consumer Arbitration Rules, which cap the fees payable by consumers.
If any part of this agreement is found unenforceable, the rest remains in full force, except that if the class action waiver is found unenforceable, this entire arbitration agreement shall be null and void.
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